Please find some commonly asked questions below- If you are still unsure of have other questions to ask please feel free to contact us via email via shop@jethroandjackson.com.au:

What locations do you ship to?

We can dispatch your order to anywhere within Australia.  Sorry we do not currently ship to locations outside of Australia.

All orders will be processed within 2 working days.  Once your order has been dispatched please allow 7 - 10 days for the delivery to arrive with you.

Delivery deadlines are indicated as accurately as possible.  Shine Group is not responsible for delivery delays following dispatch of your order.  No damages or compensation will be payable in the event of delivery deadlines being exceeded. 

How much is postage?

Postage fees are charged at a flat rate of $9.00 per order and includes a tracking facility which requires a signature for delivery.  The postage charge will be added to your order in the checkout area. 

The Customer will pay all freight charges unless the item is faulty.
The customer will incur the freight charges for re-delivery of exchanged products and this will be charged to the original payment method.

Can I track my order once dispatched?

A tracking number will be emailed to you once your order has been dispatched, and a signature will be required for delivery. To track a parcel you will need to go to www.­auspost.­com.­au/track.

Where should I have my order delivered to?

Our preferred carrier is Australia Post.  Delivery of your order will occur during the working day.  

Shine Group recommends providing a work address if it is likely that no one will be available to sign for your order at your home address.

Please make sure that the address given is correct.  If an incorrect address is entered Shine Group accepts no responsibility for your order if it becomes lost.  If a parcel is incorrectly addressed and is returned to Shine Group you will be notified and charged a second postage fee for the re-delivery. 

Yes, by selecting a different ‘ship to' address you can have the goods sent to someone else.  There is also a box for you to write a personalised message which will be included in the parcel.  Please note: the invoice will be sent to the ‘billing address' but we are unable to remove price tags from items being sent.

RETURNS AND REFUND POLICY

Returns and Exchanges

Returns must be pre-authorised and pending inspection.  If authorised, a refund, credit or exchange will be issued to you.  Please email shop@jethroandjackson.com.au should you wish to obtain authorisation to return a product stating the reason for the return request.  

We do not accept returns based on not being happy with a purchase.  If you receive a product in good condition and working order then a return cannot be arranged as a result of not liking the product. 

We can only accept a claim for damaged goods received within 7 days of receiving the goods.  Refunds, Credits or Exchanges for faulty goods will not be accepted after 30 days from the date of purchase.

Refunds, exchanges or replacements for faulty goods will only be valid if you have the original packaging of the item you have purchased and please ensure a copy of your invoice is included with the returned product.

The delivery fee is non-refundable unless a product is deemed damaged or faulty once the product has been received back by our warehouse and inspected.

Note: Any store-bought items must be returned to the store you purchased the goods from.