Shine Group Australia Pty Ltd (A.C.N 107 838 915 begin_of_the_skype_highlightingend_of_the_skype_highlighting) and their related corporations ( "Shine Group", we, our, us) have adopted this Privacy Policy to ensure we handle personal information in accordance with the National Privacy Principles set out in Schedule 3 of the Privacy Act 1988 (Cth) ("the Act").
1. Collection of Personal Information
1.1 Type of Information
Consumer personal information is usually collected through use of our Website, orders you submit for our product, promotions, competitions and consumer queries. The information may include:
• a record of any queries you have made
Shine Group will only collect any other personal information, including sensitive information in accordance with the Act.
1.2 Cookies
Shine Group may use ‘cookies' on our website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our website may place on your computer. Usually, cookies are used as a means for our website to remember your preferences. As such, cookies are designed to improve your experience of our website.
In some circumstances, cookies may collect and store personal information about you. Shine Group extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our website or take advantage of the improved website experience that cookies offer.
2. Use and Disclosure
2.1 Use
Shine Group collects personal information directly from you wherever possible. This information is used for the following purposes:
• to notify you of the outcome of competitions or other promotions
2.2 Disclosure and Use of Information by Third Parties
Except where you are otherwise notified, Shine Group does not sell, rent or otherwise make available any personal information to third parties.
Shine Group does however outsource certain business functions to third party organisations from time to time. Solely for the purpose of such organisations providing services to Shine Group, personal information may be transferred to or handled by the following parties as required:
• government or statutory authorities.
These parties may directly contact you on behalf of Shine Group and may also store your personal information on their computer servers or databases on behalf of Shine Group as part of the services rendered to Shine Group.
2.3 Third Party Sites
You may link to third party sites from our Website in which case we recommend that you refer to the privacy statement of the sites you visit. Unlike a situation where a third party is providing services to Shine Group under Clause 2.2, Shine Group's privacy policy applies to Shine Group's website only and Shine Group assumes no responsibility for information and content of third party sites.
3. Data Quality
Shine Group takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to date. However the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you contact us to:
4. Data Security
Shine Group is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.
Shine Group only retains your credit card or account information for the transaction authorised. After the transaction is completed you credit card information is destroyed to ensure these details cannot be used in the future unless you provide us with the details again.
5. Marketing
Shine Group complies with permission based direct marketing requirements under the Act and the Spam Act 2003. When collecting your personal information, we must request your permission to use that information to send you information on products and promotions or have our associates send you marketing material. We must give you the opportunity to "opt out" of receiving such marketing material. Where you indicate your consent, Shine Group may enter your details into a database for the purpose of contacting you directly about Shine Group, its brands, special offers, samples, consumer research and other promotions.
6. Competitions and Trade Promotions
For the purposes of competitions and trade promotions, the following special conditions apply to the collection, use and disclosure of your personal information:
7. Openness, Access and Correction
You can request information in general from Shine Group about the sort of personal information we hold on you, for what purposes we hold it and how we collect, hold, use and disclose your personal information, by sending us a written request addressed to the Privacy Officer.
You can advise us if you would prefer not to be directly contacted by us by sending us a written request addressed to the Privacy Officer.
You can access personal information Shine Group holds on you by sending a written request addressed to the Privacy Officer. If the information held is inaccurate, incomplete or not up to date you may request Shine Group to correct the information. We may refuse to grant you access to the information if the Act permits or requires such refusal.
To make a written request to the Privacy Officer as detailed above or if you are concerned about a possible interference with your privacy, please contact the Shine Group at:
Att: Shine Group
Ground Floor, 104 Dover Street
Richmond VIC 3121
Facsimile: (03) 9421 6327
Email: info@shinegroup.com.au
8. Anonymity
Where it is lawful and practicable to do so, customers may transact business with Shine Group without providing personal information.
9. Transborder Data Flows
Shine Group will only transfer personal data overseas in circumstances where it is permitted by the Act.
10. Additional Information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner http://privacy.gov.au/.
Shine Group reserves the right to reserves the right to change this Privacy Policy at any time and to notify its customers by posting an updated version of the policy on our website: www.shinegroup.com.au.